CRM Functional Consultant
Malta
Partner with sales and customer-service teams to design practical Dynamics 365 CRM processes. You will map customer journeys, configure workflows, support integrations, and help client teams adopt a more connected way of working.
Key Responsibilities:
- Run CRM discovery and requirements workshops.
- Configure Dynamics 365 Sales and Customer Service capabilities.
- Design workflows, forms, views, and business rules.
- Support integration and data-migration workstreams.
- Train users and improve adoption after go-live.
Qualification
- Experience with Microsoft Dynamics 365 CRM or a comparable platform.
- Strong process-mapping and stakeholder-management skills.
- Ability to translate business requirements into functional solutions.
- Microsoft certifications are advantageous.
What We Offer:
- High-impact client work.
- Certification and learning support.
- Collaborative project teams.
- Long-term career development across Africa and Europe.